All Posts Tagged With: "airasia experience"
Bad experience
To whom it may concerned,
Referring to the above, on Sunday, 19 April 2009, my family and I board the Sky bus, plate number BDJ 1379 from LCCT Terminal at 4.45pm to KL Sentral Terminal. The ticket was bought online together with my air ticket (booking number = O1E8BV).
Prior boarding the bus, we all placed our bags in the luggage compartment in the bus, we have 5 (five) bags alltogether; 4 on the top portion as it is a medium sized, and 1 on the floor of the left luggage compartment of the bus, for large luggage. All was placed next to each other, me and my brother personally placed the luggage into the compartment.
Upon arriving at KL Sentral terminal at approximately 5.45pm, those who have their luggages kept at the luggage compartment collected theirs including my own family. Everyone got their’s but I couldn’t find mine. The driver was helpful enough to open the right hand side of the compartment luggage in case it has dropped on the other side but still we couldn’t find my luggage.
For your information, my luggage is a blue and black Deuter backpack sized 22 Litres. It has a orange and a red ribbon tied on it, and also two carabiners hanged on the bag, pink and green in colour. It weigh approximately 5 to 7 kg.
Me and my family members walked around KL Sentral terminal to look for it, while my mom (Pn Aishah) went to the Skybus company to lodge a report for missing luggage. She talked to Mr Nanda Kumar, whom he claimed as a Skybus supervisor at KL Sentral Terminal. He then called someone (we did not manage to get the name of person he spoke to) at LCCT Skybus terminal and checked if there is a luggage as described above. As suspected, no such bag there. Mr Nanda then gave his number for reference purpose (012-6151202).
I then lodge a police report at Pondok Polis Brickfields at 1st floor of KL Sentral Station at 6.25pm with officer Aziz and Fakrul (Report No. BF RPT: 5671/09).
I’ve also spoken to Mr Shamala at the Skybus company at this number 016-217 6950 yesterday (Monday, 20 April 2009) at 12.31pm.
Please advice.
Thank you.
Best regards,
Sharifah Asma
Popularity: 6% [?]
One bad apple spoil the whole basket
I have traveled frequently with AirAsia. I even convince my travel buddies to travel with AirAsia, My travel experience with AirAsia was good but not on 19 April, home bound from Phuket. My daughter’s backpack was lost upon arrival at KL Sentral. (refer to email below) which carrys my birthday presents from my children.
My mind is disturpted each time I think of the experience we had in KLSentral. How can the AirAsia’s Sky Bus handle the passenger luggage so carelessly. While we were looking for the lost luggage, I have noticed that anyone can walk off with any bag he/she fancy without being questioned by the bus terminal assistance. Because they were nobody for assistant once the bus compartment opened. We got down last from the bus as our seats were at last row in the bus.
For your information. I will travel again tomorrow with my friends to Guilin and I hope the image I have for AirAsia will stays despite this matter. And regards to this matter, I am looking forward to have the explaination from AirAsia (M) Sdn Bhd and thier associates company Sky-Bus.
Warm regards,
Sheila Aishah Abdullah
AirAsia ID No: 2110038692
Popularity: 5% [?]
