I have traveled frequently with AirAsia. I even convince my travel buddies to travel with AirAsia, My travel experience with AirAsia was good but not on 19 April, home bound from Phuket. My daughter’s backpack was lost upon arrival at KL Sentral. (refer to email below) which carrys my birthday presents from my children.
My mind is disturpted each time I think of the experience we had in KLSentral. How can the AirAsia’s Sky Bus handle the passenger luggage so carelessly. While we were looking for the lost luggage, I have noticed that anyone can walk off with any bag he/she fancy without being questioned by the bus terminal assistance. Because they were nobody for assistant once the bus compartment opened. We got down last from the bus as our seats were at last row in the bus.
For your information. I will travel again tomorrow with my friends to Guilin and I hope the image I have for AirAsia will stays despite this matter. And regards to this matter, I am looking forward to have the explaination from AirAsia (M) Sdn Bhd and thier associates company Sky-Bus.
Warm regards,
Sheila Aishah Abdullah
AirAsia ID No: 2110038692
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