If you feel annoying to rush for AirAsia seats, effective today you can pick your favorite seat in advance when you book online for flight commencing 17 February 2009.Pick A Seat allows you to assign your seats and choose from Hot or Standard Seats. Now, you can board first and enjoy extra legroom with Hot Seats or keep your travel party together with Standard Seats.
The hot seats will cost you extra RM25 while the standard seats is RM5.
This introduction is believed to be one of AirAsia’s strategy to compete with the close rival MAS. If you read MAS advertisement one of their selling point/advantage is on the seat arrangement where the customer don’t have to rush for the seat.
In near future, I am of the view that many more innovative products/ features will be introduced by AirAsia in light of strong and healthy competition by MAS. Later we will give our review on MAS MH Value Fares.
The details of this you can read here.
The seating arrangement in this diagram reflects those of the Airbus A320 only.
The fees
Frequently asked questions
1. How can I pick a seat if I purchased my flight 1 hour before the scheduled time of departure?
Subject to availability, you may purchase Pick A Seat at the time of booking or a seat will be allocated upon check-in.
2. How will a change in the aircraft configuration affect my Pick A Seat?
Should there be a reconfiguration of the aircraft, seats will be re-assigned according to those which you have pre-booked.
3. Why do I have to pay for Pick A Seat?
Pick A Seat allows you to choose seats which you desire and feel most comfortable on. You can also keep your travel party together with Pick A Seat*.
(* all are subject to availability and our T&C)
4. What is the difference between a Hot Seat and a Standard Seat?
Guests who purchase a Hot Seat will have the choice of selecting seats from the first 5 rows of the aircraft or 2 rows at the emergency exit. Guests who have pre-booked a Hot Seat will automatically qualify for the Xpress Boarding service. This would mean that guests with a Hot Seat will board the aircraft ahead of those who have chosen the Standard Seat and those that have not purchased Pick A Seat.
5. What is the difference between Pick A Seat and Xpress boarding?
Xpress boarding will remain as a value added service for guests who have purchased the Hot Seat.
6. Are there any additional charges for guests on wheelchairs?
No. A guest who is on a wheelchair may purchase Pick A Seat at the time of booking; otherwise, the guest will be seated upon check-in at an available seat in accordance to our cabin safety standards.
7. Can I change my seat after I have made the selection?
Yes, you may change your seat provided it is within the same category and subject to availability.
8. How will Pick A Seat affect guests who have purchased Xpress boarding?
Guests will be notified of our new service via email. A Hot Seat will be automatically assigned to you or you may contact us to request for a seat of your choice.
9. How will a merged flight affect guests holding the same seat number?
In the event of merged flight, the Pick A Seat fee will be fully refunded to the guest whose flight has been cancelled.
10. Can I purchase a Hot seat / Standard seat after I have completed my booking?
Yes. The Hot Seat / Standard Seat can be purchased up to 4 hours before the scheduled flight departure time via our sales office, airport sales counter or our call center.
11. Is there a special rate offered to senior citizens and children?
There are no special rates for Senior Citizens and Children. Senior Citizens will be allowed to board after those holding a Hot Seat. Children travelling with adults will board according to their seat row numbers.
12. Is there a group rate?
There are no group rates available.
13. Can I pre-book a seat through Pick A Seat during self check-in?
Pick A Seat can only be pre-booked during web check-in. This facility is currently not available when using our Kiosk check-in service.
14. Is there a different fee for a window, middle or aisle seat?
A different fee applies to the Hot and Standard Seat but the fee is not differentiated by the window, middle or aisle seating position.
15. Will my Pick A Seat fee be refunded if I choose the refund / credit shell option during a flight cancellation?
Yes, a full refund/credit shell will be offered to guests if you select the refund /credit shell option during a canceled flight.
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