Malaysia Airlines has been named “World’s Leading Airline to Asia” by the World Travel Awards for the second year running. The award to the national airline, as voted by travel professionals worldwide, was received by Malaysia Airlines’ Head of Customer Experience Datuk Salleh Ahmad Tabrani at the gala event yesterday evening at Doha, Qatar.

The ceremony marked the culmination of a year-long search for the very best travel and tourism brands in the world, including a head-to-head competition amongst earlier announced World Travel Awards’ regional winners for the coveted world-level accolade.

In the previous year, Malaysia Airlines had been named “Asia’s Leading Airline 2010″ and “Asia’s Leading Airline Business Class 2010″ apart from winning the coveted “World’s Leading Airline to Asia 2010″ honour.

The following were nominated for Asia’s Leading Airline 2011

Air China Air India Asiana Airlines Cathay Pacific Airways China Airlines China Southern Airlines Hainan Airlines Company Limited Japan Airlines Korean Air Royal Brunei Airlines Singapore Airlines SriLankan Airlines Thai Airways International

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And, to end the year on a positive note, Transaero Airlines, Russia’s second largest airline, made its maiden landing at KL International Airport (KLIA) today.

Transaero, the sole airline from Russia to operate into Kuala Lumpur, operates one weekly flight every Saturday from Moscow and Kuala Lumpur and vice versa, using a Boeing 763 aircraft with 255 seat configuration, said Malaysia Airports in a statement.

The inaugural flight UN551 touched down at KLIA today and was given a warm Malaysian style reception by Malaysia Airports and Tourism Malaysia.

It said Transaero has been operating charter flights to KLIA for the last few years and has created sufficient market demand on this route for the airline to start scheduled operations.

Managing Director Tan Sri Bashir Ahmad was quoted as saying:”Malaysia Airports is very pleased with Transaero’s decision to include Kuala Lumpur in their network and establish a direct connection between Malaysia and Russia.

“Transaero’s service opens a new market for us and we wish them all the best for their operations in Kuala Lumpur. We look forward for the airline to stabilise and strengthen its operation into Kuala Lumpur and hopefully, increase their frequency to KLIA soon”.

He said it was Malaysia Airports’ close cooperation and relations with Tourism Malaysia plus the Ministry of Transport’s pro-business policies that brought this airline from Russia to Malaysia.

Transaero, the 57th airline serving Kuala Lumpur, will provide convenient access between Kuala Lumpur and Moscow and expand two-way trade, investment and tourism for both countries.

In 2011, apart from Transaero, KLIA also welcomed Air Koryo and Lion Air, while Egypt Air made a comeback to KLIA.

Transaero, which flies to China, Japan, Thailand and India, also plys to major Russian cities and is also the leading carrier to Kazakhstan.

Its network covers many European destinations such as Austria, Cyprus, England, Germany, Greece, Israel and Spain.

The AirAsia CEO, Tony Fernandes in his blog said that Manchester United (MU) has  approached him on whether AirAsia would be interested in becoming MU’s shirt sponsor  next season.

The world’s most famous football club wants to proudly wear shirts bearing the name and logo of a Malaysian-born global brand. Doing this would be a first for a Malaysian company and would truly solidify us as a global brand. This pure acknowledgement of us, AirAsia as a global brand to be reckoned with is simply a moment where you just step back and say, “Wow! We’re actually there right now!”.

What do you think about this ?

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For those who want a specific seat, they can either purchase a “hot seat” for RM25 one way or a “standard seat” for RM5.

They have the option of choosing a window or aisle seat or anywhere else.

The hot seats are those in the first five front rows and the two rows at the emergency exit. A hot seat comes automatically with express boarding facility.

The standard seat allows passengers to choose the other seats.

The Xpress boarding facility as a standalone service will be scrapped from Tuesday. Those who have already booked or paid through this facility will be given a hot seat. Those who do not like the seat assigned to them can change them.

“Passengers now have a choice on whether they want to sit by the aisle, window or anywhere else,” AirAsia group chief executive officer Datuk Seri Tony Fernandes said at the launch of the service yesterday.

“The days of running to the plane or pretending to be a rugby player while trying to grab a seat are over.”

He said passengers had always wanted seating options as practised by long-haul services on AirAsia X flights.

“The response has been good so far with 7,000 choice of seats booked in five days.

The service was opened for sale from Feb 5.

On the 500,000 free tickets promotion, Fernandes said the response was “fantastic” with a record 279,000 seats sold in one day despite the economic downturn.

“We will not be cutting down on our plans. We believe we have the product that people want which can bring in more tourists,” he said.

He added that the new LCCT departure terminal would be ready by March 15.

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The tickets would be offered for sale in Malaysia and in selected Asean countries, namely Singapore, Thailand, Philippines, Indonesia and Vietnam.

Booking can be made from 10th till 19th February 2009 and travel period from 17th February till 30th September 2009.

Visit MalaysiaAirlines to book.

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Via : The Star

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AirAsia has introduced new destination Dhaka, Bangladesh from RM99 (USD29) one way. Fly from/to Zia International Airport, Dhaka from/to LCC Terminal, KLIA, Kuala Lumpur

Booking Period : 9 Feb 2009 – 15 Feb 2009

Travel Period : 12 Mar 2009 – 31 Jan 2010

Travel Notes : - advance booking required

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As a frequent customer, let me recount a recent episode I was involved with. I turned up just a few minutes late for check-in at the airport. I patiently waited in the queue at KLIA where the AirAsia counter says ‘Indonesian Flights’.

There were many passengers also in the queue, the majority of whom were maids with a lot of luggage. Check in was therefore understandably slow. Without any notice or announcement, there was no way I could have known whether or not I could be accepted for my flight since the very long queue was formed by passengers checking in for three different destinations.

I reached the counter after an extended wait and only then was told that check-in for my flight was closed exactly forty-five minutes before the published departure time. In answer to my queries, I was firmly told I came late and therefore AirAsia would not put me on the next available flight nor refund me any portion of the fare I had paid.

This despite the fact that I had no check-in luggage and I could have easily walked to the departure gate well before the published time of departure. As I had to look for alternative flights to proceed to my destination, I stayed on in the airport for some time. It was then that I heard over the public address system the last call for passengers for the AirAsia flight I had paid for.

And what was the time of that announcement? Well past the published time of departure of that said flight.

Being a ‘warga emas’ (senior citizen), I understand and appreciate that there must be rules and regulations in any organised activity. But these rules must apply to both sides of a business transaction. Air Asia tolerates no nonsense from its customers. The rules are published and if you as a passenger are unable to satisfy any part of the published rules, you will not be accepted for a flight nor will you get back any of your money. Fair enough.

However, AirAsia, it seems, does not need to subscribe to any responsibility to punctuality. When its flights depart late no matter by how many minutes or hours, all it takes is for the AirAsia pilot or stewardess to just say sorry before take off. From AirAsia’s point of view, its own flight delays can be excused.

What Air Asia is saying is: ‘Our planes can be late even by hours but you passengers cannot be late by even a few minutes’.

As a common man, I too subscribe to the maxim of ‘Now everyone can fly’. I have stood always for the common people. I have cheered all who strive to improve the lot of common people. I have applauded the introduction of discount airlines and have happily subscribed to the services of airlines such as Ryan Air and Easy Jet.

I do not subscribe to the saying ‘cheap things no good, good things not cheap’. There is a need for affordable services and products in the various business sectors. But all businesses must subscribe to the basic rule that clients and customers have basic rights. Businesses infringe on these rights to their own peril.

To Air Asia, I say, yes ‘now everyone can fly’ but I won’t be flying with you again. Goodbye.

http://www.malaysiakini.com/letters/38056

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1. Print your itinerary with the confirmation number. Have it handy for your flight. Air Asia is a ticketless airline.

2. Make any changes to your flight 48 hours before you’re scheduled to leave. You will pay a flight change fee and the fare difference.

3.Forget about changing the destination of your flight; it can’t be done. You will have to book a separate flight without a refund.

4.Check in at the counter 45 minutes to 2 hours before departure. You will not be compensated if you’re late.

5.Familiarize yourself with the destinations of departure cities. Although Air Asia services over 40 cities in 10 countries, only a few flights depart from most non-Malaysian cities.

6. Read here for baggage policy.

7.No outside food onboard

8. Bring with you at all times – your Identity Card, or if you are a tourist, your Passport.

9. seats are limited and may not be available on all flights • valid for new purchases only

10. all fares are quoted for single journey (one-way) only and do not include taxes and fees. All taxes and fees must be paid at the time of purchase.

11. foreign fares and fees are subjected to currency exchange rates • offer is subject to availability, AirAsia Terms and Conditions

12. no refunds are permitted after payment has been made

13. guests travelling need to provide all necessary travel documents (eg valid passport, visa where applicable etc) at the time of departure. AirAsia reserves the right to deny guests from boarding without proper documentation

14. full payment shall be made upon booking

15. changes to name are not permitted

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Instead of the traditional air ticket, a Flight Itinerary with your travel details will be emailed or handed to you after you have made your payment. It is important that you provide correct numbers where you can be reached.

You do not have to bring your Flight Itinerary with you for check-in. All you need to remember is your Booking Number, or mention your name. You must show your identity card or passport for identification and check-in purposes.

It is more convenient and so much easier to travel this way. You do not have to bring a ticket along – it is one less thing to forget! And most importantly, it helps us keep our costs low so that we can pass on these savings back to you and keep your fares low!

The only documentation you have to bring are those you should have with you at all times – your Identity Card, or if you are a tourist, your Passport.

My 2 cents :
Print your itinerary with the confirmation number. Have it handy for your flight. Air Asia is a ticketless airline.

Via : AirAsia

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