Comments on: AirAsia X Suspend flights to Abu Dhabi

By: sandra

sandra — Sun, 11 Apr 2010 00:16:43 +0000

hope you will resume your services from abu dhabi soon, any plans yet.

By: Kazuo Lim

Kazuo Lim — Fri, 12 Mar 2010 06:19:14 +0000

I’m from Penang Island.
Yes. I totally agree with all your comments. Myself and 2 of my friends had been happily plan for our trip to Dubai via Abu Dhabi in this coming early June 2010. Now, AirAsiaX had suspended the flight without any written email or emails.

I got to know this while I’m holiday in Phuket and my friend told me that he just read an article from STAR paper that AirAsiaX going to suspend the flight beginning 21 Feb 2010 to until further notice. This is so irresponsible.

When I return from my Phuket holiday, I immediately call up AirAsiaX to verify the suspension and certainly it’s true and they told me that they going to have full refund.

Again, not only the matter of refunding Air Ticket fares that we paid but how about the accommodations and the excursion that we had made.

I have been using AirAsia since the first day they launch years back while still landed in Subang Airport. This is the very first time I encounter this and we really feel very dissapointed.

We really looking forward to AirAsiaX to reopen the flight soon, hopefully by April 2010.

By: Noraini Muhid

Noraini Muhid — Mon, 08 Mar 2010 08:17:07 +0000

Yes true Air Asia has not contacted me with regards to the cancelled Abu Dhabi flight. I have confirmed booking in June 2010 and I am still waiting for Air Asia to notify me for refund. I am disappointed with Air Asia
I am sure there are many passengers like me
Air Asia don’t just sell seats without customer service. You have my email, but no notification about the suspended flight!
Are you saying that we don’t need customer service because we pay cheap for our fares???

By: PaulK

PaulK — Mon, 01 Mar 2010 06:23:46 +0000

Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us, their stranded passengers, until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our added expense either.

By: Jane

Jane — Mon, 08 Feb 2010 05:29:41 +0000

I am furious to find out from a relative that the KL to Abu Dhabi flights are suspended. My husband, myself and our son have bookings so that we can attend my niece’s wedding at the end of March

Air Asia has not contacted us which either which is extremely bad service. We are very, very upset.