AirAsia X Suspend flights to Abu Dhabi
February 2nd, 2010 • Related • Filed Under
AirAsia X will temporarily suspend its flights to Abu Dhabi beginning Feb 21 in a bid to re-align its fleet to cover priority areas. The suspension is a counter measures which many said due to stiff competition from Etihad Airways. AirAsia X chief executive officer Azran Osman-Rani told they will fly back to Abu Dhabi at a later date. For the meantime they will focusing on the few new destinations in India. He added that AirAsia X need more frequencies, better airplanes and capacity before they can fly back to Abu Dhabi.
Currently, they fly with AirBus A330 and it has embarked on a seat refurbishment exercise and would be grounding planes to fit the new seats. They will get back to Abu Dhabi when the exercise completed.
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Comment by Jane on 8 February 2010:
I am furious to find out from a relative that the KL to Abu Dhabi flights are suspended. My husband, myself and our son have bookings so that we can attend my niece’s wedding at the end of March
Air Asia has not contacted us which either which is extremely bad service. We are very, very upset.
Comment by PaulK on 1 March 2010:
Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us, their stranded passengers, until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our added expense either.
Comment by Noraini Muhid on 8 March 2010:
Yes true Air Asia has not contacted me with regards to the cancelled Abu Dhabi flight. I have confirmed booking in June 2010 and I am still waiting for Air Asia to notify me for refund. I am disappointed with Air Asia
I am sure there are many passengers like me
Air Asia don’t just sell seats without customer service. You have my email, but no notification about the suspended flight!
Are you saying that we don’t need customer service because we pay cheap for our fares???
Comment by Kazuo Lim on 12 March 2010:
I’m from Penang Island.
Yes. I totally agree with all your comments. Myself and 2 of my friends had been happily plan for our trip to Dubai via Abu Dhabi in this coming early June 2010. Now, AirAsiaX had suspended the flight without any written email or emails.
I got to know this while I’m holiday in Phuket and my friend told me that he just read an article from STAR paper that AirAsiaX going to suspend the flight beginning 21 Feb 2010 to until further notice. This is so irresponsible.
When I return from my Phuket holiday, I immediately call up AirAsiaX to verify the suspension and certainly it’s true and they told me that they going to have full refund.
Again, not only the matter of refunding Air Ticket fares that we paid but how about the accommodations and the excursion that we had made.
I have been using AirAsia since the first day they launch years back while still landed in Subang Airport. This is the very first time I encounter this and we really feel very dissapointed.
We really looking forward to AirAsiaX to reopen the flight soon, hopefully by April 2010.
Comment by sandra on 10 April 2010:
hope you will resume your services from abu dhabi soon, any plans yet.