I was a passenger on board the above flight on 08 March 2010 (Seat 23A) and when I took my seat was absolutely disgusted to find an air sickness bag wedged between my seat and plane’s fuselage filled with vomit. The passengers in seats 23B & C can confirm this as I had to pass it over them when handing the bag to the flight attendant.

Air Asia is continually trumpeting, congratulating itself for some award it won in 2009, as if it is the greatest thing since sliced bread. Considering what I found next to my seat, I don’t imagine the award has anything to do with hygeine/cleanliness.

If Air Asia wasn’t so up itself I would let this matter pass but because it is so annoyingly proud of itself I’m considering relating my encounter with the disgusting bag of vomit to the media so perhaps Air Asia won’t win any more awards in the near future and I won’t have to put up with its annoying bragging.

James White

Popularity: 7% [?]

To whom it may concerned,

Referring to the above, on Sunday, 19 April 2009, my family and I board the Sky bus, plate number BDJ 1379 from LCCT Terminal at 4.45pm to KL Sentral Terminal. The ticket was bought online together with my air ticket (booking number = O1E8BV).

Prior boarding the bus, we all placed our bags in the luggage compartment in the bus, we have 5 (five) bags alltogether; 4 on the top portion as it is a medium sized, and 1 on the floor of the left luggage compartment of the bus, for large luggage. All was placed next to each other, me and my brother personally placed the luggage into the compartment.

Upon arriving at KL Sentral terminal at approximately 5.45pm, those who have their luggages kept at the luggage compartment collected theirs including my own family. Everyone got their’s but I couldn’t find mine. The driver was helpful enough to open the right hand side of the compartment luggage in case it has dropped on the other side but still we couldn’t find my luggage.

For your information, my luggage is a blue and black Deuter backpack sized 22 Litres. It has a orange and a red ribbon tied on it, and also two carabiners hanged on the bag, pink and green in colour. It weigh approximately 5 to 7 kg.

Me and my family members walked around KL Sentral terminal to look for it, while my mom (Pn Aishah) went to the Skybus company to lodge a report for missing luggage. She talked to Mr Nanda Kumar, whom he claimed as a Skybus supervisor at KL Sentral Terminal. He then called someone (we did not manage to get the name of person he spoke to) at LCCT Skybus terminal and checked if there is a luggage as described above. As suspected, no such bag there. Mr Nanda then gave his number for reference purpose (012-6151202).

I then lodge a police report at Pondok Polis Brickfields at 1st floor of KL Sentral Station at 6.25pm with officer Aziz and Fakrul (Report No. BF RPT: 5671/09).

I’ve also spoken to Mr Shamala at the Skybus company at this number 016-217 6950 yesterday (Monday, 20 April 2009) at 12.31pm.

Please advice.

Thank you.

Best regards,
Sharifah Asma

Popularity: 6% [?]

As a person who needs to transit at Denpasar to go on to my place of work, I welcomed AirAsia and have already subscribed to their services no fewer than 20 times. Letters regarding AirAsia’s service, or more accurately the lack of it, have appeared in alarmingly volume in malaysiakini.

Popularity: 2% [?]